Hello there!
Thank you for checking out our privacy policy. At Nurture Now we take our customer's privacy seriously. We’re committed to protecting your privacy and handling your information in a responsible way while you use our website and services. This policy sets out how data is collected and processed through the use of our website and when you use our services.
We encourage you to read this policy alongside any other privacy and terms of business notices we might provide, so you're fully in the loop about how and why we use your information.
Who’s in charge of your data?
The controller of your data is Dr Joanna Phillips trading as Nurture Now and we can be contacted on: Email address: [email protected]
Not happy with something?
Let’s chat and try to fix it. You've also got the right to talk to the Information Commissioner's Office (ICO) at (www.ico.gov.org.uk), but we hope to resolve any issues directly.
What type of data do we collect about you?
‘Personal data' is information that identifies you. If we've removed your identity (by making the data anonymous), it won’t be classed as personal data. We might collect, use, store, and share various types of personal data about you as follows:
Identity details such as first and last name, username or similar identifier, marital status and title, date of birth and gender.
Contact details such as your billing address and delivery address, email address and telephone number.
Technical information such as your internet protocol (IP address), your login data, browser type, version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access our website.
Financial information such as your bank account and payment card details.
Information about transactions like details about payments to and from you, and other details of products and services you have purchased from us.
Account details such as your username, password, purchases or orders made by you, and your interests, preferences, feedback and survey responses.
Usage information about how you use our website, products and services.
Marketing information such as your preferences on receiving marketing from both us and third-parties, along with your communication preferences.
How do we collect your personal data?
We use different methods to collect data from and about you. The majority of the time, our information is collected directly when you contact us in the following ways:
When you fill in any new client onboarding forms;
When you complete any forms;
Correspondence with us via post, phone, email or otherwise;
When you apply for our services or any of our products;
When you create an account on our website;
When you subscribe to our service or publications;
When you request marketing communications to be sent to you;
When you enter a competition, promotion or survey; or
When you give us feedback or contact us.
Another method we may use to collect data includes the use of automated technologies or interactions, like email engagement or website downloads.
We may also receive data from third-parties such as:
Technical information from Analytics providers such as Google Analytics
Advertising networks such as Meta
Search information providers such as Google
What are the purposes for which we use your personal data?
The purposes for which we will be using your data include:
To register you as a new user.
To provide our services and to process and deliver any orders, including: a) to manage payments, fees and charges and b) to collect and recover money owed to us.
To manage our relationship with you e.g., to notify you about changes to our terms of this privacy policy or to ask you to leave a review and/or take a survey.
To send you relevant marketing information about our products and services.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
To use data analytics to improve our website, products/services, marketing, client relationships and experiences.
To make suggestions and recommendations to you about goods or services that may be of interest to you.
We rely on one or more of the following lawful conditions to process your data as outlined above:
To fulfil our contract with you;
For our legitimate interests; or
To comply with legal obligations.
Do we use Cookies?
We have not deployed the use of cookies on http://www.nurture-now.co.uk
Do we use your data for marketing purposes?
If we send you marketing communications and you no longer wish to receive them, you can opt out anytime by contacting us or clicking on the ‘unsubscribe’ button on our marketing communications. Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Do we use third-party links?
Our website might link to third-party websites, tools and apps. Clicking on these links may allow third parties to collect or share your data. We do not control said websites and are not responsible for said websites’ privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Do we ever share your personal data?
We take your data's security seriously and only allow certain people to access it. We may share your personal data with the parties set out below for the purposes as stated further above.
Service providers, acting as processors who provide IT and system administration services
Funnel Sketchers provides our customer management services and powers our marketing communications. Data is shared with Funnel Sketchers. They are UK GDPR compliant. Further information can be found in their privacy policy - https://funnelsketchers.com/privacy-policy
Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
All of the above third parties have a requirement to respect the security of your personal data. We do not permit them to use your personal data for their own purposes – they are only permitted to process your data for specified purposes in line with our instructions.
The only time it would be necessary to share information about you to an external agency without your consent would be in the case of exceptional circumstances. These circumstances might include disclosures required by law or court order, safeguarding children and vulnerable adults from harm, urgent concerns about your health and safety, and for the health and safety of others.
Do we ever transfer your data internationally?
We may transfer your data outside of the United Kingdom/EEA, but only when we can be sure it is protected.
Some of our external third parties are based outside the United Kingdom/EEA and so their processing of your personal data will involve a transfer of data outside the United Kingdom.
Whenever your personal data is transferred out of the United Kingdom, we make sure it is protected by at least implementing one of the following safeguards:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the United Kingdom
Where service providers use specific contracts approved by the UK Information Commissioner’s Office and the European Commission which give personal data the same protection it has in Europe.
How secure is your data with us?
We have strong security measures in place to keep your personal information safe. Only authorised individuals who have a need to know are granted access to your data, such as our employees or trusted partners. They will process your data in accordance with our confidentiality terms.
In the unlikely circumstance there is a personal data breach, we have procedures in place and will notify you, along with any applicable regulator, when we’re legally required to.
What is our process for retaining your data?
We only keep your data as long as necessary for the reasons we collected it.
By law we have to keep medical information about patients for 7 years after treatment has finished. For any children we treat, we are obliged to retain the medical information until the child’s 25th birthday. By law we have to keep basic information about or clients (including contact, identity, financial and transaction data) for six years after they cease being patients for tax purposes.
For information that does not fall under the definition of basic, to determine the appropriate retention time, we look at what kind of data it is, how sensitive it is, the risks if it's misused, why we need it, and if there are other ways to achieve the same goals. We also consider applicable legal, regulatory, tax, accounting and other requirements.
What are your legal rights in relation to your data?
You have the following rights regarding your personal data:
Access: You can request a copy of the personal data we hold about you. This is known as a "data subject access request."
Correction: If the personal data we have about you is incomplete or incorrect, you can ask us to correct it.
Erasure: You can ask us to delete your personal data. It's important to note, however, that there might be legal reasons that prevent us from fulfilling this request. If such reasons exist, we will inform you when you make your request.
Objection: In certain situations, you have the right to object to the processing of your personal data.
Restriction of Processing: You can request that we restrict the processing of your personal data under specific circumstances.
Data Portability: You have the right to request the transfer of your personal data directly to you or to a third party of your choice.
Withdrawal of Consent: At any point where we rely on your consent to process your personal data, you have the right to withdraw this consent. Withdrawal of consent will not affect the legality of the processing done before the consent was withdrawn. Should you withdraw your consent, we might be unable to provide you with certain products or services. We will inform you if that is the case when you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
We won’t charge any fees for you to request access to your personal data. However, a reasonable fee may be charged if your request is clearly unjustified, repetitive or excessive. We also reserve the right to not comply in this scenario. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Changes and Contact
We regularly review our privacy policy. Please keep us updated if your personal data changes. If you have any questions or need to exercise your rights, just get in touch.
Thanks for reading our privacy policy. If you have any questions please don't hesitate to contact us.